All Systems Operational

Uptime over the past 90 days. View historical uptime.
Admissions Operational
MediRecords Operational
90 days ago
100.0 % uptime
Today
Activities - Clinical Actions, Tasks, and Work Lists Operational
Appointment Book Operational
Appointment Widget Operational
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Correspondence Operational
Waiting Room Operational
Engage Operational
ePrescribing and Prescribing Operational
Invoicing Operational
Secure Messaging Operational
SMS Operational
Patient Mobile App Operational
Third Party Components Operational
MediRecords Support Channel Operational
Twilio SMS Services Operational
Medications - Medispan Interactions Service Operational
Medications - Real-Time Prescription Monitoring Operational
Snomed Operational
Coviu Operational
Stripe Operational
Australian Digital Health Agency Services Operational
My Health Record Operational
Health Identifier Service (IHI Validator) Operational
ePrescribing - eRx Script Exchange Operational
Claiming Services Operational
Medicare Operational
Australian Immunisation Register (AIR) Operational
Secure Messaging Services Operational
Healthlink Operational
Medical Objects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

MediRecords Scheduled Maintenance - February 11, 2026 Feb 11, 2026 12:00-12:30 AEST

Dear MediRecords Customers,

As part of our ongoing commitment to service reliability, security, and performance, we will be conducting scheduled maintenance on Wednesday, 11th February 2026.

Maintenance Details:
Date: Wednesday, 11th February 2026
Time: Starting from 12:00 AM AEDT (11:00PM AEST)
Duration: Approximately 30 minutes
Impact: Temporary interruption to ePrescribing and Secure Messaging services only.

While we do not anticipate other MediRecords services will be affected, we recommend planning to avoid any disruption during this short maintenance window.

This outage is part of our quarterly maintenance schedule, occurring every second Wednesday of the applicable quarter.

If you have any questions or need assistance, please contact our Support Team or visit our status page for real-time updates.

We appreciate your understanding and cooperation as we continue to enhance your MediRecords experience.
Posted on Jan 05, 2026 - 09:23 AEST
System Metrics Month Week Day
Apdex ?
Fetching
Server Response Time
Fetching
Jan 30, 2026

No incidents reported today.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026
My Health Record Production Environment – Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 10:00 AEST
Scheduled - Good morning,

The My Health Record System Operator advises that there will be planned maintenance performed on the API Gateway in the production environment from 10:00 AM to 10:00 PM on Tuesday 20 January 2026 (AEDT).
The My Health Record production environment will be available during this time; however, there will be a degradation of services of up to 15 minutes during this period.

The System Operator apologies for any inconvenience this will cause.
If you have any queries, please contact: ADHACloudOpsANZ@dxc.com
Jan 16, 09:28 AEST
Intermittent Appointment Calendar Slowness & Degradation
Resolved - Thank you for your patience while we investigated the appointment slowness problem. Based on our monitoring, the issue now appears to be fully resolved. Please reach out to our support team if you are still experiencing any issues.
Jan 20, 14:12 AEST
Update - Thank you for your patience while we investigated the appointment slowness problem. Based on our monitoring, the issue now appears to be fully resolved. Please reach out to our support team if you are still experiencing any issues.
Jan 20, 14:11 AEST
Investigating - The appointment calendar is currently experiencing intermittent slowness resulting in some error messages, appointments appearing to be missing until the screen is refreshed, and general degradation in the appointments tab. We are investigating this issue and will provide updates on our status page as soon as they are available.
Jan 20, 09:33 AEST
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Display Issue with Interactions Panel in Prescribing Window
Resolved - This incident has been resolved.
Jan 16, 16:21 AEST
Investigating - We are currently experiencing an issue with our prescribing function, wherein the interactions panel within the prescribing window is intermittently displaying in a blank state.

This issue may impact prescribing decisions, as the allergy and contraindication information may not be visible.

The patient allergies panel is still available.

We are continuing to investigate, thank you for your patience while we work to restore normal service.
Jan 16, 15:04 AEST
← Incident History Powered by Atlassian Statuspage