All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

For all status information related to Medicare and other claiming systems, please refer to this page:
https://medicarestatus.humanservices.gov.au/healthsystemmonitor/external/status.xhtml

MediRecords Operational
Medicare Operational
Patient App Operational
Appointments Operational
Arrivals Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 20, 2019
Resolved - This incident was resolved at 11:40am AEDT this morning. While we continued to monitor the situation, there were no further incidents or reports of degradation of service.

Warm regards,
Your MediRecords Support Team
Mar 20, 15:46 AEDT
Monitoring - Good afternoon,

MediRecords experienced moderate degradation of service between 11:34am and 11:38am AEDT. While performance has improved, MediRecords will continue to monitor the situation.

We apologise for any inconvenience and will keep you updated as more information becomes available.

Warm regards,
Your MediRecords Support Team
Mar 20, 12:06 AEDT
Resolved - Dear customers,

Some users may have experienced slowness between 10-10:30am this morning due to slight degradation of service. This has since been resolved and we apologise for any inconvenience this may have caused.

Warm regards,
Your MediRecords Support Team
Mar 20, 11:01 AEDT
Resolved - We have been advised by The Australian Government Department of Human Services that the HI Service production environment has now been restored.

Should you have any queries regarding this advice please contact the department’s Online Technical Support team at otsliaison@humanservices.gov.au.
Mar 20, 10:18 AEDT
Monitoring - The Australian Government Department of Human Services has advised that some organisations are experiencing a degradation with the Healthcare Identifiers (HI) service production environment today, Monday 18 March 2019.

They have advised a resolution is being worked on as a priority and they will provide more information as it becomes available.

Should you have any queries regarding this advice please contact the department's Online Technical Support team at otsliaison@humanservices.gov.au.

For technical enquiries, please contact hi.otshelpdesk@humanservices.gov.au.
Mar 18, 16:18 AEDT
Mar 19, 2019
Resolved - We have been advised by The Australian Government Department of Human Services would like to advise that the issue affecting Medicare Online, ECLIPSE and Easyclaim services has now been resolved.
Mar 19, 12:27 AEDT
Monitoring - The Australian Government Department of Human Services has advised that Medicare Online and ECLIPSE services have been experiencing a degradation of service since 11.30am (AEDT), with slow response times reported. The DHS is working on a solution to resolve the issue.

Any failed transmissions experienced during this time will need to be resubmitted.

We apologise for any inconvenience this may cause.

Should you have any queries regarding this advice please contact the department via Online Technical Support at otsliaison@humanservices.gov.au
Mar 18, 16:12 AEDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
Resolved - Good Evening,

The Australian Government Department of Human Services has advised that PBS, Medicare Online and ECLIPSE experienced an outage today, 13th March 2019, between 2:00pm and 2:30pm AEDT.

This outage affected OPV checks within MediRecords. Any failed transmissions experienced during this period will need to be resubmitted.

The systems are now back online.

We apologise for any inconvenience this may cause.

Should you have any queries regarding this advice please contact the department via Online Technical Support at otsliaison@humanservices.gov.au
Mar 13, 17:49 AEDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019
Resolved - We have finished the update to My Health Record. You will now be able to upload summaries as per usual.
Mar 6, 13:15 AEDT
Update - We are continuing to monitor for any further issues.
Feb 20, 17:13 AEDT
Monitoring - MediRecords is undergoing a My Health Record update. You will still be able to retrieve information from and view a patient's MHR, however uploads will not be available until the update has been completed.
Feb 11, 11:39 AEDT