All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

For all status information related to Medicare and other claiming systems, please refer to this page:
https://medicarestatus.humanservices.gov.au/healthsystemmonitor/external/status.xhtml

MediRecords Operational
90 days ago
100.0 % uptime
Today
Appointment Book Operational
Waiting Room Operational
Patient App Operational
Appointments Widget Operational
Arrivals / Kiosk Operational
Third Party Components Operational
Medicare Operational
eRx Script Exchange Operational
AWS EC2 Operational
AWS S3 Operational
My Health Record Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Server Response Time
Fetching
Apdex
Fetching
Past Incidents
Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Completed - The scheduled maintenance has been completed.
Jun 26, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 00:00 AEST
Scheduled - As part of our ongoing improvement, MediRecords is undergoing scheduled maintenance in the night from Thursday 25-June until Friday 26-June. There will be an expected outage window of 3 hours between midnight and 3 am in the morning.

START DATE: Friday 26th June 2020 00:00 Hrs AEST
END DATE: Friday 26th June 2020 3:00 Hrs AEST
DURATION: 1x 3 hour

Services Affected: MediRecords (all services)

This work is scheduled maintenance, we apologise for any inconvenience this may cause. If you have any concerns, please contact our Technical Support team on 1300 103 903.
Jun 15, 15:59 AEST
Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020
Completed - The scheduled maintenance has been completed.
Jun 20, 01:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 19:00 AEST
Scheduled - The My Health Record System Operator advises there will be a planned upgrade of the My Health Record system production environment from 7.00pm Friday 19 June 2020 (AEST) to 1.15am Saturday 20 June 2020 (AEST) with a restricted-write period from 7.30pm to 11.15pm Friday 19 June 2020 (AEST). This will affect some services, including mobile apps connected to the My Health Record system.

During the restricted-write period, the My Health Record system, including connecting mobile applications, will be available to access My Health Record functionalities including some write transactions:

1) access and view a My Health Record
2) add new reports to a record
3) update an existing record
4) remove information from a record
5) if using a mobile app, the app will be able to connect to the My Health Record system. If connection is lost, please log in again.

The following subset of write transactions to the My Health Record system will be disabled:

1) linking a My Health Record to a myGov account
2) linking a PRODA account to the National Provider Portal
3) resetting password and User Linking Code (ULC) linking via Admin Portal
4) new care agency employee registration
5) Notify Account Change (NAC) flow.

We apologise for any inconvenience.

If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.

Contact DevSupport@servicesaustralia.gov.au for further advice about this message if necessary.
Jun 12, 14:04 AEST