Performance Degredation
Incident Report for MediRecords

At approximately 13:00 AEST MediRecords application users experienced reduced responsiveness when trying to perform actions. This lasted for a period of approximately 25 mins, at which time the application returned to normal responsiveness. The root cause was traced back to legacy technology which caused a bottleneck in how quickly MediRecords actions are resolved. Fortunately, we have work in-progress to replace the legacy technology, and is due to be completed in 2 weeks time. A temporary fix has also been applied to prevent this issue in the short-term.

Posted Nov 12, 2020 - 14:49 AEDT

This incident has been resolved. A post-mortem will be made available in due course.
Posted Nov 11, 2020 - 17:18 AEDT
A fix has been applied to the degraded service experienced by some of our users and we are now monitoring the results.

We apologise for the inconvenience.
Posted Nov 11, 2020 - 14:42 AEDT
Good afternoon,
Some users are experiencing a degradation in the performance of MediRecords. We are currently investigating the root cause. We will continue to monitor the situation and provide updates as we learn more . We apologise to those who have been impacted.
Posted Nov 11, 2020 - 14:25 AEDT
This incident affected: MediRecords.