Healthcare Identifiers (HI) Service Degradation

Incident Report for MediRecords

Resolved

Good evening all,

We have been advised by the DHS that the Healthcare Identifiers (HI) Service capability has been restored. The My Health Record component of MediRecords can now be used without interruption.

We thank you for your patience in this matter.

Kind regards,
The MediRecords Support Team

Posted Sep 23, 2019 - 17:24 AEST

Identified

Good afternoon all,

We have been advised by the Department of Human Services (DHS) that the Healthcare Identifiers (HI) Service capability is currently experiencing degradation. This impacts the My Health Record component of MediRecords.

A resolution is being worked on urgently and we will update you once we receive confirmation from the DHS. Should you have any further questions, please contact the department’s Online Technical Support team at otsliaison@humanservices.gov.au.

Kind regards,
The MediRecords Support Team

Posted Sep 23, 2019 - 15:04 AEST

This incident affected: MediRecords.