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MediRecords
Operational
Appointment Book
Operational
Waiting Room
Operational
ePrescribing and Prescribing
Operational
Patient App
Operational
Appointments Widget
Operational
Secure Messaging
?
Operational
SMS
Operational
ConnectAPI
Operational
Third Party Components
Operational
Medicare
Operational
eRx Script Exchange
Operational
My Health Record
Operational
MediRecords Support Channel
?
Operational
Twilio
Operational
Healthlink
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eRx undertaking planned maintenance
Nov 22, 2024 00:01-01:01 AEDT
We want to inform you that on Friday 22nd November, 2024 at 12.01am AEDT, eRx will be undertaking planned maintenance, which will result in an outage of approximately up to 1 hour. During this time, users will be unable to e-prescribe medication.
Services affected by this maintenance window are:
- Prescription delivery services will be unavailable.
- Prescribers will not be able to generate electronic prescriptions
- Dispensers will not be able to download or dispense an electronic prescription
- Mobile Apps & Intermediaries will not have access to eRx prescriptions
Access to the Active Script List and the eRx token webpage will not be affected, although any new scripts generated during the outage will not be visible until after the outage.
Service availability during the outage will be posted at:
https://www.erx.com.au/service-performance-status/
If you have any queries, please contact eRx Support at support@erx.com.au or 1300 700 921.
Posted on Oct 29, 2024 - 13:47 AEDT
Services affected by this maintenance window are:
- Prescription delivery services will be unavailable.
- Prescribers will not be able to generate electronic prescriptions
- Dispensers will not be able to download or dispense an electronic prescription
- Mobile Apps & Intermediaries will not have access to eRx prescriptions
Access to the Active Script List and the eRx token webpage will not be affected, although any new scripts generated during the outage will not be visible until after the outage.
Service availability during the outage will be posted at:
https://www.erx.com.au/service-performance-status/
If you have any queries, please contact eRx Support at support@erx.com.au or 1300 700 921.
Posted on Oct 29, 2024 - 13:47 AEDT
Scheduled Secure Messaging Update – December 5th
Dec 5, 2024 21:00-21:10 AEDT
MediRecords will be updating our Secure Messaging functionality on December 5th from 9:00 pm to 9:10 pm AEDT (10-minute outage).
During this time, please avoid sending outbound Secure Messages, as they will not be delivered. Inbound Secure Messages will also be delayed but will be delivered once the update is complete.
All other MediRecords services will continue as normal. For any questions, please contact your Customer Success Manager or email our Support Team at support@medirecords.com.
If the outage is extended or issues arise, we will provide updates through our Support Team. For assistance, you can also reach us via email, phone (1300 103 903), or in-app chat.
Posted on Nov 19, 2024 - 12:06 AEDT
During this time, please avoid sending outbound Secure Messages, as they will not be delivered. Inbound Secure Messages will also be delayed but will be delivered once the update is complete.
All other MediRecords services will continue as normal. For any questions, please contact your Customer Success Manager or email our Support Team at support@medirecords.com.
If the outage is extended or issues arise, we will provide updates through our Support Team. For assistance, you can also reach us via email, phone (1300 103 903), or in-app chat.
Posted on Nov 19, 2024 - 12:06 AEDT