All Systems Operational

Uptime over the past 90 days. View historical uptime.
Admissions Operational
MediRecords Operational
Activities - Clinical Actions, Tasks, and Work Lists Operational
Appointment Book Operational
Appointment Widget Operational
ConnectAPI Operational
Correspondence Operational
Waiting Room Operational
Engage Operational
ePrescribing and Prescribing Operational
Invoicing Operational
Secure Messaging Operational
SMS Operational
Patient Mobile App Operational
Third Party Components Operational
MediRecords Support Channel Operational
Twilio SMS Services Operational
Medications - Medispan Interactions Service Operational
Medications - Real-Time Prescription Monitoring Operational
Snomed Operational
Coviu Operational
Stripe Operational
Azure Web Services Operational
Heidi AI Operational
Australian Digital Health Agency Services Operational
My Health Record Operational
Health Identifier Service (IHI Validator) Operational
ePrescribing - eRx Script Exchange Operational
Claiming Services Operational
Medicare Operational
Australian Immunisation Register (AIR) Operational
Secure Messaging Services Operational
Healthlink Operational
Medical Objects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Production - Quarterly EC2 Reboot Nov 18, 2026 23:00 - Nov 19, 2026 01:00 AEST

MediRecords will undergo scheduled maintenance on the 18th of November, where an expected performance degradation to eRx and Secure Messaging will occur at 11pm AEST.

During this period, the affected services may be intermittently unavailable for 10-20mins, or up to 2hrs should the maintenance task experience delays.
Posted on Nov 03, 2026 - 12:10 AEST
System Metrics Month Week Day
Apdex ?
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Server Response Time
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Nov 4, 2026

My Health Record Production Planned Maintenance - API Gateway
Completed - The scheduled maintenance has been completed.
Nov 4, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 19:30 AEST
Scheduled - Good afternoon,

The My Health Record System Operator advises that there will be a planned infrastructure upgrade activity performed on the API Gateway production environment between 7:30PM to 11:30PM on Tuesday 3rd November 2026 (AEDT).

The environment will be available during this time however; there may be a degradation of service during this window.

The System Operator apologises for any inconvenience this may cause.

If you have any queries, please contact: cyber_nss_adha@dxc.com
Oct 28, 12:46 AEST

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

RDS (Relational Database Service) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 23:40 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 AEST
Scheduled - MediRecords will be undertaking a maintenance change of our RDS (Relational Database Service). This change is being scheduled to update from an older instance class to a new generation one.

What does this mean for our customers?
During the change, MediRecords will be unavailable for 1-2 minutes.

When: 11pm (AEST), October 21, 2026
Duration: 11:00PM – 11:40PM AEST outage
Component Impacted: Medirecords
Oct 7, 15:37 AEST
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