Identified - Service Australia have advised there is currently an MHR degradation issue to their service. Their Agency is working to resolve the problem.
May 19, 2026 - 10:17 AEST
May 19, 2026 - 10:17 AEST
Investigating - Impact: Some customers are unable to prescribe without checking the active medication of the patient. Impacts My Health Record.
Current Status: Medirecords are currently investigating the issue and liaising with providers. We will provide an update accordingly.
Workaround - Providers can log in to the National Provider Portal using a PRODA Account
May 19, 2026 - 10:04 AEST
Current Status: Medirecords are currently investigating the issue and liaising with providers. We will provide an update accordingly.
Workaround - Providers can log in to the National Provider Portal using a PRODA Account
May 19, 2026 - 10:04 AEST
Admissions
Operational
MediRecords
Operational
Activities - Clinical Actions, Tasks, and Work Lists
Operational
Appointment Book
Operational
Appointment Widget
Operational
ConnectAPI
Operational
Correspondence
Operational
Waiting Room
Operational
Engage
Operational
ePrescribing and Prescribing
Operational
Invoicing
Operational
Secure Messaging
Operational
SMS
Operational
Patient Mobile App
Operational
Third Party Components
Operational
MediRecords Support Channel
Operational
Twilio SMS Services
Operational
Medications - Medispan Interactions Service
Operational
Medications - Real-Time Prescription Monitoring
Operational
Snomed
Operational
Coviu
Operational
Stripe
Operational
Azure Web Services
Operational
Australian Digital Health Agency Services
Degraded Performance
My Health Record
Degraded Performance
Health Identifier Service (IHI Validator)
Operational
ePrescribing - eRx Script Exchange
Operational
Claiming Services
Operational
Medicare
Operational
Australian Immunisation Register (AIR)
Operational
Secure Messaging Services
Operational
Healthlink
Operational
Medical Objects
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
My Health Record Production Planned Maintenance - API Gateway May 22, 2026 00:00-06:00 AEST
Good morning,
The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the production environment between 12:00 AM and 06:00 AM on 22 May 2026 (AEST).
The production environment will be available during this time however there will be a degradation of up to 30 minutes during this period.
The System Operator apologises for any inconvenience this may cause.
Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.
Posted on May 18, 2026 - 17:07 AEST
The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the production environment between 12:00 AM and 06:00 AM on 22 May 2026 (AEST).
The production environment will be available during this time however there will be a degradation of up to 30 minutes during this period.
The System Operator apologises for any inconvenience this may cause.
Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.
Posted on May 18, 2026 - 17:07 AEST