All Systems Operational
Admissions
Operational
MediRecords
Operational
Activities - Clinical Actions, Tasks, and Work Lists
Operational
Appointment Book
Operational
Appointment Widget
Operational
ConnectAPI
Operational
Correspondence
Operational
Waiting Room
Operational
Engage
Operational
ePrescribing and Prescribing
Operational
Invoicing
Operational
Secure Messaging
Operational
SMS
Operational
Patient Mobile App
Operational
Third Party Components
Operational
MediRecords Support Channel
Operational
Twilio SMS Services
Operational
Medications - Medispan Interactions Service
Operational
Medications - Real-Time Prescription Monitoring
Operational
Snomed
Operational
Coviu
Operational
Stripe
Operational
Azure Web Services
Operational
Heidi AI
Operational
Australian Digital Health Agency Services
Operational
My Health Record
Operational
Health Identifier Service (IHI Validator)
Operational
ePrescribing - eRx Script Exchange
Operational
Claiming Services
Operational
Medicare
Operational
Australian Immunisation Register (AIR)
Operational
Secure Messaging Services
Operational
Healthlink
Operational
Medical Objects
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
My Health Record Production Upgrade on 30 July 2026 Jul 30, 2026 09:00-09:25 AEST
Good morning,
The My Health Record system production environment will be upgraded between 9:00 AM – 9:25 PM Thursday 30 July 2026 (AEST).
The attached release notes cover details of the changes.
During the upgrade, all functionality of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the help line on 1800 723 471 (available 24 hours, 7 days a week).
Contact DEVELOPERLIAISON@servicesaustralia.gov.au for further advice about this message, if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.
Posted on Jul 16, 2026 - 11:12 AEST
The My Health Record system production environment will be upgraded between 9:00 AM – 9:25 PM Thursday 30 July 2026 (AEST).
The attached release notes cover details of the changes.
During the upgrade, all functionality of the My Health Record system, including connecting mobile applications, will be available.
If a consumer or healthcare provider needs assistance, they can call the help line on 1800 723 471 (available 24 hours, 7 days a week).
Contact DEVELOPERLIAISON@servicesaustralia.gov.au for further advice about this message, if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.
Posted on Jul 16, 2026 - 11:12 AEST
Scheduled Maintenance Production - Quarterly EC2 Reboot Aug 12, 2026 23:00 - Aug 13, 2026 01:00 AEST
MediRecords will undergo scheduled maintenance on the 12th of August, where an expected performance degradation to eRx and Secure Messaging will occur at 11pm AEST.
During this period, the affected services may be intermittently unavailable for 10-20mins, or up to 2hrs should the maintenance task experience delays.
Posted on Jul 28, 2026 - 18:17 AEST
During this period, the affected services may be intermittently unavailable for 10-20mins, or up to 2hrs should the maintenance task experience delays.
Posted on Jul 28, 2026 - 18:17 AEST