Authority Form Number must be empty for non-authority drugs
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 2026 - 18:13 AEST
Investigating - Users are currently receiving the following validation error - "Authority Form No must be empty for non-authority drugs"

- Any time a medication is being increased in quantity/repeats beyond the PBS standard, there is a prompt 'do you want to prescribe as authority?' After clicking YES, and add the authority info and click Prescribe, the validation is triggered.
- Recipe with restriction authority are also encountering the same validation issue.

MR teams are currently investigating the issue.
Apr 28, 2026 - 18:02 AEST
Unable to register patient using the MediRecords Widget due to "you have entered an incorrect address" error in the address field.
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 2026 - 18:03 AEST
Investigating - There is an issue with new patients attempting to sign up using the Appointment Widget. The address lookup feature is currently broken, intermittently preventing booking of a new appointment.

This issue was first reported at midday today, the MR teams are investigating and working on a solution.
Apr 28, 2026 - 15:47 AEST
Uptime over the past 90 days. View historical uptime.
Admissions Operational
MediRecords Operational
90 days ago
100.0 % uptime
Today
Activities - Clinical Actions, Tasks, and Work Lists Operational
Appointment Book Operational
Appointment Widget Degraded Performance
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Correspondence Operational
Waiting Room Operational
Engage Operational
ePrescribing and Prescribing Partial Outage
Invoicing Operational
Secure Messaging Operational
SMS Operational
Patient Mobile App Operational
Third Party Components Operational
MediRecords Support Channel Operational
Twilio SMS Services Operational
Medications - Medispan Interactions Service Operational
Medications - Real-Time Prescription Monitoring Operational
Snomed Operational
Coviu Operational
Stripe Operational
Azure Web Services Operational
Australian Digital Health Agency Services Operational
My Health Record Operational
Health Identifier Service (IHI Validator) Operational
ePrescribing - eRx Script Exchange Operational
Claiming Services Operational
Medicare Operational
Australian Immunisation Register (AIR) Operational
Secure Messaging Services Operational
Healthlink Operational
Medical Objects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Apdex ?
Fetching
Server Response Time
Fetching
Apr 29, 2026

No incidents reported today.

Apr 28, 2026

Unresolved incidents: Authority Form Number must be empty for non-authority drugs, Unable to register patient using the MediRecords Widget due to "you have entered an incorrect address" error in the address field..

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Services Australia System Degradation
Resolved - This incident has been resolved.
Apr 24, 17:18 AEST
Monitoring - Services Australia is currently experiencing degraded performance. We are aware users are unable validate IHI numbers, preventing users from accessing My Health Record, ePrescribing, Medicare and AIR Claiming.

We’ve identified that this issue originates from our third-party supplier, Services Australia. While the root cause lies outside of our systems, we are working closely continuing to monitor the situation to ensure timely resolution and have reported the issue directly to Services Australia.

We will provide updates as we receive further information from Services Australia.
Apr 24, 14:02 AEST
Update - We are continuing to investigate this issue.
Apr 24, 13:36 AEST
Update - We are continuing to investigate this issue.
Apr 24, 13:33 AEST
Investigating - Services Australia is currently experiencing degraded performance. We are aware users are unable validate IHI numbers, preventing users from accessing My Health Record, ePrescribing and Medicar Claiming.

We’ve identified that this issue originates from our third-party supplier, Services Australia. While the root cause lies outside of our systems, we are working closely continuing to monitor the situation to ensure timely resolution and have reported the issue directly to Services Australia.

We will provide updates as we receive further information from Services Australia.
Apr 24, 12:21 AEST
Apr 23, 2026
HI Service (IHI) Experiencing Degraded Performance
Resolved - This incident has been resolved.
Apr 23, 09:34 AEST
Identified - Services Australia is currently experiencing degraded performance. We are aware of IHI numbers intermittently being removed from patient records, preventing users from accessing My Health Record and ePrescribing.

We’ve identified that this issue originates from our third-party supplier, Services Australia. While the root cause lies outside of our systems, we are working closely continuing to monitor the situation to ensure timely resolution and have reported the issue directly to Services Australia.

We will provide updates as we receive further information from Services Australia.

In some instances, manually running an IHI Validation is successfully returning the missing IHI Number to a patient record, and we would suggest using this workaround while we wait for further information from Services Australia.
Apr 22, 15:54 AEST
Apr 22, 2026
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Notice to Single Sign-On Users
Resolved - If you encounter difficulties logging in to MediRecords using Single Sign On and find yourself redirected back to the MediRecords Login Page, please clear your browser cache and attempt to log in again. If this action does not resolve the issue, please contact our Support team.

Refer to the Knowledge Base article - How to Clear your Internet Browser's Cache?
Apr 17, 17:52 AEST
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

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