Service Advisory: Potential System Degradation Due to Daylight Saving Time Change (April 5,2026)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 04, 2026 - 00:00 AEST
Scheduled - Services Australia advises that, due to the end of Daylight Saving, Medicare Online and ECLIPSE may experience a degradation of service between 1:00am (AEDT) and 4:00am (AEST) on Sunday 5 April 2026. This is necessary to allow the agency to re-align our systems with Australian Eastern Standard Time (AEST).

We apologise for any inconvenience this may cause.

Please contact the Developer Liaison team at developerliaison@servicesaustralia.gov.au should you have any questions about this advice.
Apr 4, 2026 00:00 - Apr 5, 2026 00:00 AEST
Uptime over the past 90 days. View historical uptime.
Admissions Operational
MediRecords Operational
90 days ago
100.0 % uptime
Today
Activities - Clinical Actions, Tasks, and Work Lists Operational
Appointment Book Operational
Appointment Widget Operational
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Correspondence Operational
Waiting Room Operational
Engage Operational
ePrescribing and Prescribing Operational
Invoicing Operational
Secure Messaging Operational
SMS Operational
Patient Mobile App Operational
Third Party Components Operational
MediRecords Support Channel Operational
Twilio SMS Services Operational
Medications - Medispan Interactions Service Operational
Medications - Real-Time Prescription Monitoring Operational
Snomed Operational
Coviu Operational
Stripe Operational
Azure Web Services Operational
Australian Digital Health Agency Services Operational
My Health Record Operational
Health Identifier Service (IHI Validator) Operational
ePrescribing - eRx Script Exchange Operational
Claiming Services Under Maintenance
Medicare Under Maintenance
Australian Immunisation Register (AIR) Under Maintenance
Secure Messaging Services Operational
Healthlink Operational
Medical Objects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Apdex ?
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Server Response Time
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Apr 4, 2026

Unresolved incident: Service Advisory: Potential System Degradation Due to Daylight Saving Time Change (April 5,2026).

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
My Health Record Production environment – Planned Upgrade
Completed - The scheduled maintenance has been completed.
Mar 27, 01:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 AEST
Scheduled - The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the production environment from Thursday 26 March at 7:00 PM to Friday 27 March at 12:30 AM (AEST).

The production environment will remain available during this time; however, there is a potential risk of brief service degradation affecting Medicare Document Services during this period. Appropriate monitoring and contingency arrangements will be in place to minimise any impact.

The System Operator apologises for any inconvenience this may cause.

For further advice regarding this message or for technical support, please contact myhealthrecord.operations@digitalhealth.gov.au.
Mar 24, 14:41 AEST
Mar 26, 2026
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
eRx Script Exchange - Experiencing Degraded Performance
Resolved - The issue has resolved and eRx gateway is back online
Mar 23, 13:50 AEST
Identified - eRx Script Exchange is currently experiencing degraded performance. We are aware of the eRx Gateway Error when ePrescribing resulting in E99033 Error.

We’ve identified that this issue originates from our third-party supplier, eRx. While the root cause lies outside of our systems, we are working closely continuing to monitor the situation to ensure timely resolution.

We will provide updates as we receive further information from eRx Script Exchange
Mar 23, 13:38 AEST
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

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