All Systems Operational

Uptime over the past 90 days. View historical uptime.
Admissions Operational
MediRecords Operational
90 days ago
100.0 % uptime
Today
Activities - Clinical Actions, Tasks, and Work Lists Operational
Appointment Book Operational
Appointment Widget Operational
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Correspondence Operational
Waiting Room Operational
Engage Operational
ePrescribing and Prescribing Operational
Invoicing Operational
Secure Messaging Operational
SMS Operational
Patient Mobile App Operational
Third Party Components Operational
MediRecords Support Channel Operational
Twilio SMS Services Operational
Medications - Medispan Interactions Service Operational
Medications - Real-Time Prescription Monitoring Operational
Snomed Operational
Coviu Operational
Stripe Operational
Azure Web Services Operational
Australian Digital Health Agency Services Operational
My Health Record Operational
Health Identifier Service (IHI Validator) Operational
ePrescribing - eRx Script Exchange Operational
Claiming Services Operational
Medicare Operational
Australian Immunisation Register (AIR) Operational
Secure Messaging Services Operational
Healthlink Operational
Medical Objects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Apdex ?
Fetching
Server Response Time
Fetching
May 13, 2026

No incidents reported today.

May 12, 2026
MediRecords Maintenance Schedule - 12th May 2026
Completed - The scheduled maintenance has been completed.
May 12, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 AEST
Scheduled - Dear MediRecords Customers,

As part of our ongoing commitment to service reliability, security, and performance, we will be conducting scheduled maintenance on Tuesday, 12th May 2026.

Maintenance Details:
Date: Tuesday, 12th, May 2026
Time: Starting at 11pm AEST Duration: Approximately 30 minutes
Impact: Temporary interruption to ePrescribing and Secure Messaging service only.

While we do not anticipate other MediRecords services will be affected, we recommend planning to avoid any disruptions during this short maintenance window. This outage is part of our quarterly maintenance schedule.

If you have any questions or need assistance, please contact our Support Team or visit our status page for real-time updates. We appreciate your understanding and cooperation as we continue to enhance your MediRecords experience.
Apr 29, 18:35 AEST
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
My Health Record Production Upgrade on 7 May 2026
Completed - The scheduled maintenance has been completed.
May 7, 21:25 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 AEST
Scheduled - Good morning,

The My Health Record system production environment will be upgraded on 7 May 2026, from 09:00AM AEST to 9:25PM AEST

As part of the upgrade, patches will be deployed to maintain the security posture of the My Health Record system. The patch release notes from Oracle do not suggest that there will be any impact to vendors. However, there is still a risk that these patches may impact vendors who interact with the My Health Record system.

During the upgrade, all functionality of the My Health Record system, including connecting mobile applications, will be available.

If a consumer or healthcare provider needs assistance, they can call the help line on 1800 723 471 (available 24 hours, 7 days a week).

Contact DEVELOPERLIAISON@servicesaustralia.gov.au for further advice about this message if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au
May 4, 10:28 AEST
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026
Authority Form Number must be empty for non-authority drugs
Resolved - This incident has been resolved.
May 4, 08:39 AEST
Monitoring - A fix was successfully implemented overnight, and we will monitor the service stability throughout the day.
Apr 30, 09:54 AEST
Update - A fix is currently in planning to be deployed and live by 6:30pm tonight.
Apr 29, 15:25 AEST
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 18:13 AEST
Investigating - Users are currently receiving the following validation error - "Authority Form No must be empty for non-authority drugs"

- Any time a medication is being increased in quantity/repeats beyond the PBS standard, there is a prompt 'do you want to prescribe as authority?' After clicking YES, and add the authority info and click Prescribe, the validation is triggered.
- Recipe with restriction authority are also encountering the same validation issue.

MR teams are currently investigating the issue.
Apr 28, 18:02 AEST
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Apr 29, 2026
Unable to register patient using the MediRecords Widget due to "you have entered an incorrect address" error in the address field.
Resolved - This incident has been resolved.
Apr 29, 06:39 AEST
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 18:03 AEST
Investigating - There is an issue with new patients attempting to sign up using the Appointment Widget. The address lookup feature is currently broken, intermittently preventing booking of a new appointment.

This issue was first reported at midday today, the MR teams are investigating and working on a solution.
Apr 28, 15:47 AEST
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