MediRecords Status

Medicare claiming issue only impacting AIR

Investigating - We are currently experiencing a claiming issue impacting AIR claims only, no other claiming types are impacted. This issue started at 15:46 Sydney Time.

We have logged a support call with OTS. We will provide updates accordingly.
Jun 12, 2026 - 17:25 AEST

Uptime over the past 90 days. View historical uptime.

Admissions Operational

MediRecords Operational

90 days ago

100.0 % uptime

Today

Activities - Clinical Actions, Tasks, and Work Lists Operational

Appointment Book Operational

Appointment Widget Operational

ConnectAPI Operational

90 days ago

100.0 % uptime

Today

Correspondence Operational

Waiting Room Operational

Engage Operational

ePrescribing and Prescribing Operational

Invoicing Operational

Secure Messaging Operational

SMS Operational

Patient Mobile App Operational

Third Party Components Operational

MediRecords Support Channel Operational

Twilio SMS Services Operational

Medications - Medispan Interactions Service Operational

Medications - Real-Time Prescription Monitoring Operational

Snomed Operational

Coviu Operational

Stripe Operational

Azure Web Services Operational

Heidi AI Operational

Australian Digital Health Agency Services Operational

My Health Record Operational

Health Identifier Service (IHI Validator) Operational

ePrescribing - eRx Script Exchange Operational

Claiming Services Degraded Performance

Medicare Degraded Performance

Australian Immunisation Register (AIR) Operational

Secure Messaging Services Operational

Healthlink Operational

Medical Objects Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Apdex

Fetching

Server Response Time

Fetching

Past Incidents

Jun 15, 2026

No incidents reported today.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

Unresolved incident: Medicare claiming issue only impacting AIR.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

RDS (Relational Database Service) Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 10, 23:15 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:00 AEST

Scheduled - As part of our commitment to continued platform improvements and currency, MediRecords will be undertaking a minor upgrade of our RDS (Relational Database Service). This minor upgrade is being scheduled to further enhance security of our databases and apply appropriate bug fixes as required.

What does this mean for our customers?
During the minor upgrade, MediRecords will be unavailable for 15 minutes.

When: 11pm (AEST), June 10, 2026
Duration: 11:00PM – 11:15PM AEDT outage
Component Impacted: Medirecords
May 27, 15:22 AEST

eRx Maintenance (NASH Certificate) for the eRx Script Service

Completed - The scheduled maintenance has been completed.
Jun 10, 19:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:00 AEST

Scheduled - A software upgrade (NASH Certificate) for the eRx Script Service has been planned for 7pm (AEST) June 10, with an outage of 30mins to electronic prescribing services. Users will not be able to re-prescribe or generate new electronic prescriptions for patients during the down time.

When: 7pm (AEST), June 10, 2026
Duration: 30mins (7-7:30pm down time)
Component Impacted: ePrescribing

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1️⃣ What will happen when a user clicks ePrescribe during the outage duration?
Note: Expected downtime is brief (minutes, not hours).

When a user completes the prescribing flow and clicks ePrescribe (or ePrescribe & Print), the system will attempt to connect to eRx and fail. The user will see this error:
"MediRecords is unable to generate Paperless Prescription for this script. E00000 - The eRx Gateway is not available. Please contact MediRecords support at support@medirecords.com if this issue persists."
The system will then automatically attempt to fall back:
- Paperless fails → attempts Paperscript (paper barcode)
- Paperscript also fails (likely) → falls back to Manual prescription

While electronic prescriptions will not work during this update, paper prescriptions will still be generated as normal and can be offered while the upgrade is completed.

2️⃣ What are the user's options?
✅ Option A — Let it fall back (recommended)
Click ePrescribe as normal. Accept the error. The system auto-converts to a Manual/Paper script. Patient receives a paper prescription (no token sent to phone/email).
✅ Option B — Prescribe as Paper intentionally
Use Prescribe & Print (or Prescribe (Paper)) instead of ePrescribe. This skips eRx entirely — no error shown.
✅ Option C — Save as Draft and send later
See section 3 below. Best option for telehealth prescribers who can't hand a paper script to a patient.

3️⃣ If they MUST send via ePrescribe — the Draft option
Users can save the script as a Draft and send it electronically once eRx is back up:
During the outage:
1. Complete the prescribing flow as normal
2. Click Save Draft (eRx)
3. No submission to eRx occurs — no SCID generated, no error triggered
4. If prompted "Some items have been selected for printing" when finishing the consult, choose Store

After the outage (once eRx is confirmed back up):
1. Go to the patient's Current Rx grid
2. Select the Draft prescription
3. Click the Print icon in the grid toolbar
4. The system will submit to eRx and send the token to the patient

⚠️ Things to be aware of:
- The Draft workflow does not show the recipient confirmation modal — it auto-sends to the patient's default contact method (known issue MED-81004). If they need a different recipient, update the patient's contact preference before printing the draft.
- A Draft created via ePrescribe cannot be converted to a Manual script — the prescribe type is locked to the original selection.
Jun 5, 16:11 AEST

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

Heidi AI Experiencing Degraded Performance

Resolved - Heidi are no longer reporting issues via their Service Status page.
Jun 4, 13:42 AEST

Monitoring - Heidi AI is currently experiencing degraded performance. We are aware of errors occurring when using the Heidi AI transcription service within MediRecords.

We’ve identified that this issue originates from our third-party supplier, Heidi AI. While the root cause lies outside of our systems, we are working closely continuing to monitor the situation to ensure timely resolution.

Updated will be provided via the Heidi AI Service Status page: https://status.heidihealth.com/
Jun 4, 12:10 AEST

Jun 3, 2026

No incidents reported.

Jun 2, 2026

eRx (SSL) Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 17:15 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 17:00 AEST

Update - Updated schedule for maintenance.

A software upgrade (SSL Certificate) for the eRx Script Service has been scheduled for 5pm, Tuesday June 2.

Electronic prescribing services will be unavailable during this window while the work is completed. Users will be unable to re-prescribe or generate new electronic prescriptions for patients until the upgrade is complete.

When: 5pm (AEST), Tuesday June 2, 2026
Duration: 15mins
Component Impacted: ePrescribing
Jun 2, 17:00 AEST

Update - We will be undergoing scheduled maintenance during this time.
May 27, 15:16 AEST

Scheduled - A software upgrade (SSL Certificate) for the eRx Script Service has been planned for June 3.

Electronic prescribing services will be unavailable during this window while the work is completed. Users will be unable to re-prescribe or generate new electronic prescriptions for patients until the upgrade is complete.

When: 7pm (AEST), June 3, 2026
Duration: 15mins
Component Impacted: ePrescribing
May 27, 15:15 AEST

Jun 1, 2026

No incidents reported.

Related

Past Incidents