All Systems Operational

Uptime over the past 90 days. View historical uptime.
Admissions Operational
MediRecords Operational
90 days ago
100.0 % uptime
Today
Activities - Clinical Actions, Tasks, and Work Lists Operational
Appointment Book Operational
Appointment Widget Operational
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Correspondence Operational
Waiting Room Operational
Engage Operational
ePrescribing and Prescribing Operational
Invoicing Operational
Secure Messaging Operational
SMS Operational
Patient Mobile App Operational
Third Party Components Operational
MediRecords Support Channel Operational
Twilio SMS Services Operational
Medications - Medispan Interactions Service Operational
Medications - Real-Time Prescription Monitoring Operational
Snomed Operational
Coviu Operational
Stripe Operational
Azure Web Services Operational
Heidi AI Operational
Australian Digital Health Agency Services Operational
My Health Record Operational
Health Identifier Service (IHI Validator) Operational
ePrescribing - eRx Script Exchange Operational
Claiming Services Operational
Medicare Operational
Australian Immunisation Register (AIR) Operational
Secure Messaging Services Operational
Healthlink Operational
Medical Objects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Production - Quarterly EC2 Reboot Aug 12, 2026 23:00 - Aug 13, 2026 01:00 AEST

MediRecords will undergo scheduled maintenance on the 12th of August, where an expected performance degradation to eRx and Secure Messaging will occur at 11pm AEST.

During this period, the affected services may be intermittently unavailable for 10-20mins, or up to 2hrs should the maintenance task experience delays.
Posted on Jul 28, 2026 - 18:17 AEST
System Metrics Month Week Day
Apdex ?
Fetching
Server Response Time
Fetching

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

My Health Record Production Upgrade on 30 July 2026
Completed - The scheduled maintenance has been completed.
Jul 30, 09:25 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 09:00 AEST
Scheduled - Good morning,

The My Health Record system production environment will be upgraded between 9:00 AM – 9:25 PM Thursday 30 July 2026 (AEST).

The attached release notes cover details of the changes.
During the upgrade, all functionality of the My Health Record system, including connecting mobile applications, will be available.

If a consumer or healthcare provider needs assistance, they can call the help line on 1800 723 471 (available 24 hours, 7 days a week).

Contact DEVELOPERLIAISON@servicesaustralia.gov.au for further advice about this message, if necessary.
For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.
Jul 16, 11:12 AEST

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

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