All Systems Operational
Uptime over the past 90 days. View historical uptime.
MediRecords Operational
90 days ago
100.0 % uptime
Today
Appointment Book Operational
Waiting Room Operational
ePrescribing and Prescribing Operational
Patient App Operational
Appointments Widget Operational
Secure Messaging ? Operational
SMS Operational
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
99.45 % uptime
Today
Medicare Operational
eRx Script Exchange Operational
My Health Record Operational
MediRecords Support Channel ? Operational
Twilio Operational
Healthlink Operational
90 days ago
99.45 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Apdex ?
Fetching
Server Response Time
Fetching
Past Incidents
Jan 25, 2025

No incidents reported today.

Jan 24, 2025

No incidents reported.

Jan 23, 2025
Scheduled Maintenance Notice: ePrescribing Security and Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Jan 23, 22:15 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:00 AEDT
Scheduled - We would like to inform you that MediRecords will be performing a security and infrastructure upgrade related to ePrescribing on Thursday, 23rd January 2025, at 10:00 PM AEST. The maintenance window is expected to last approximately 15 minutes.

Please be advised that this upgrade is specifically related to the ePrescribing functionality. While we do not anticipate any disruption to ePrescribing services during the upgrade, should you experience any issues, our MediRecords Support Team will be available to assist.

For any questions or concerns, please contact your Customer Support support@medirecords.com.

We appreciate your patience and understanding as we continue to improve our services.
Jan 20, 13:19 AEDT
Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025
Status Update: Medicare/Services Australia Outage
Resolved - This incident has been resolved.
Jan 13, 12:51 AEDT
Investigating - Medicare/Services Australia is currently experiencing an outage impacting their services.

Affected Services:
Eclipse: Unavailable or partially unavailable
This issue may affect:

Online Patient Verification (OPV)
Claiming processes for certain Health Funds
We understand the inconvenience this may cause and recommend checking the Medicare status page for the latest updates on this outage:
https://www2.medicareaustralia.gov.au/pext/ECLIPSEMonitor/external/eclipse_status.jsp#down

We appreciate your patience and understanding while this issue is being resolved. If you have any questions or require assistance, please don’t hesitate to contact our Support Team.
Jan 13, 10:25 AEDT
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

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