In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 2026 - 00:00 AEST
Scheduled - Good morning,
The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the production environment between 12:00 AM and 06:00 AM on 22 May 2026 (AEST).
The production environment will be available during this time however there will be a degradation of up to 30 minutes during this period.
The System Operator apologises for any inconvenience this may cause.
Resolved -
ADHA advised the issue is now resolved with services restored.
May 19, 15:12 AEST
Identified -
Service Australia have advised there is currently an MHR degradation issue to their service. Their Agency is working to resolve the problem.
May 19, 10:17 AEST
Investigating -
Impact: Some customers are unable to prescribe without checking the active medication of the patient. Impacts My Health Record.
Current Status: Medirecords are currently investigating the issue and liaising with providers. We will provide an update accordingly.
Workaround - Providers can log in to the National Provider Portal using a PRODA Account
May 19, 10:04 AEST
Completed -
The scheduled maintenance has been completed.
May 12, 23:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 AEST
Scheduled -
Dear MediRecords Customers,
As part of our ongoing commitment to service reliability, security, and performance, we will be conducting scheduled maintenance on Tuesday, 12th May 2026.
Maintenance Details: Date: Tuesday, 12th, May 2026 Time: Starting at 11pm AEST Duration: Approximately 30 minutes Impact: Temporary interruption to ePrescribing and Secure Messaging service only.
While we do not anticipate other MediRecords services will be affected, we recommend planning to avoid any disruptions during this short maintenance window. This outage is part of our quarterly maintenance schedule.
If you have any questions or need assistance, please contact our Support Team or visit our status page for real-time updates. We appreciate your understanding and cooperation as we continue to enhance your MediRecords experience.
Apr 29, 18:35 AEST