Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Resolved -
This incident is now resolved.
Mar 22, 19:56 AEDT
Investigating -
Users are currently unable to send SMS from MediRecords due to a service disruption from our SMS Carrier, Twilio. We are monitoring the situation. Please view Twilio's status page for updates at https://status.twilio.com/
Mar 22, 17:33 AEDT
We thank you for your patience during this incident.
Mar 22, 18:04 AEDT
Investigating -
ECLIPSE Health Funds are currently missing from Patient Records which in turn is affecting IMC Claiming. We are investigating the issue and endeavour to correct this urgently. We appreciate your patience at this time.
Mar 22, 10:55 AEDT
Resolved -
Incident: Some users were experiencing an 'Invalid Token' error when attempting to make requests with a valid API token following a system update.
Root Cause: There was a failure to identify existing user profiles linked to MediRecords API tokens after the update. When the user failed to be identified, the token was removed.
Immediate action to be taken: MediRecords will strengthen our testing procedures prior to release. In the event that testing fails, production release will not continue.
Mar 17, 18:30 AEDT
Resolved -
Medicare has reported the issue resolved. They have advised claim submissions and OPV validations can be slower then expected in the coming hours.
Mar 15, 18:55 AEDT
Update -
Medicare has reported they are investigating a degradation in their services. This will affect claiming and OPV verification.
Mar 14, 17:02 AEDT
Monitoring -
On the back of Medicare's outage, some users may experience degraded performance with OPV checks.
Mar 14, 14:40 AEDT
Update -
Medicare has confirmed they have not resolved the issue at this time. The outage is affecting all forms of claiming including AIR as well as running an OPV check on patients. Please refer to Medicare's Status page at the following address for up-to-date information: https://medicarestatus.humanservices.gov.au/healthsystemmonitor/external/status.xhtml
Mar 14, 09:40 AEDT
Update -
Medicare has advised they are still working on the outage. They predict that it will not be resolved until 14/03/23. Please refer to their status page for timely information.
Mar 13, 18:01 AEDT
Resolved -
MediRecords is now functioning normally. A Medicare outage continues to be occurring and is being investigated by their internal teams.
Mar 13, 13:45 AEDT
Update -
When running an OPV check on patients, some users are experiencing a 'Connection reset' error
Mar 13, 13:32 AEDT
Investigating -
We are currently investigating this issue
Mar 13, 12:07 AEDT