All Systems Operational

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

For all status information related to Medicare and other claiming systems, please refer to this page:
https://medicarestatus.humanservices.gov.au/healthsystemmonitor/external/status.xhtml

Uptime over the past 90 days. View historical uptime.
MediRecords Operational
90 days ago
99.98 % uptime
Today
Appointment Book Operational
Waiting Room Operational
Patient App Operational
Appointments Widget Operational
SMS Operational
90 days ago
100.0 % uptime
Today
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Third Party Components Operational
90 days ago
100.0 % uptime
Today
Medicare Operational
eRx Script Exchange Operational
My Health Record Operational
Secure Messaging ? Operational
90 days ago
100.0 % uptime
Today
MediRecords Support Channel ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Server Response Time
Fetching
Apdex
Fetching
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
My Health Record Outage
Resolved - This incident has been resolved.
Jan 26, 16:33 AEDT
Update - My Health Record is continuing to work on the issue.
Jan 25, 13:27 AEDT
Update - My Health Record is continuing to work on the issue.
Jan 25, 13:20 AEDT
Identified - My Health Record has reported they are having an outage resulting in users being unable to access their services. They are currently working to resolve the issue.
Jan 25, 13:20 AEDT
Jan 25, 2023
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023
eRx Scheduled Downtime
Completed - The scheduled maintenance has been completed.
Jan 22, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 23:31 AEDT
Scheduled - eRx Script Exchange is undergoing scheduled downtime that should be concluded by 23:59 AEDT
Jan 18, 14:59 AEDT
Jan 21, 2023
Jan 20, 2023

No incidents reported.

Jan 19, 2023
Patient emails are being removed when booking appointments
Resolved - A fix has been implemented and the behaviour has returned to normal.

We appreciate your patience in this matter.
Jan 19, 17:39 AEDT
Identified - The issue has been identified and a fix is being implemented.
Jan 18, 09:02 AEDT
Investigating - We advise in the meantime that you use the System Audit feature to recover any patient emails that have been removed. Please access this article for more information on the System Audit: https://support.medirecords.com/hc/en-us/articles/115001360691-System-Audit-

We appreciate this has an impact on your business and requires attention. We will endeavor to have the issue resolved as quickly as possible.
Jan 17, 13:26 AEDT
Jan 18, 2023
Jan 17, 2023
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

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