Partially Degraded Service

About This Site

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

For all status information related to Medicare and other claiming systems, please refer to this page:
https://medicarestatus.humanservices.gov.au/healthsystemmonitor/external/status.xhtml

Uptime over the past 90 days. View historical uptime.
MediRecords Operational
90 days ago
99.95 % uptime
Today
Appointment Book Operational
Waiting Room Operational
Patient App Operational
Appointments Widget Operational
SMS Operational
90 days ago
99.88 % uptime
Today
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Third Party Components Degraded Performance
90 days ago
99.97 % uptime
Today
Medicare Operational
eRx Script Exchange Operational
My Health Record ? Degraded Performance
Secure Messaging ? Operational
90 days ago
99.95 % uptime
Today
MediRecords Support Channel ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Inability to send SMS
Resolved - This incident is now resolved.
Mar 22, 19:56 AEDT
Investigating - Users are currently unable to send SMS from MediRecords due to a service disruption from our SMS Carrier, Twilio. We are monitoring the situation. Please view Twilio's status page for updates at https://status.twilio.com/
Mar 22, 17:33 AEDT
Health Funds missing from Patient Records
Resolved - This incident is now resolved.

We thank you for your patience during this incident.
Mar 22, 18:04 AEDT
Investigating - ECLIPSE Health Funds are currently missing from Patient Records which in turn is affecting IMC Claiming.
We are investigating the issue and endeavour to correct this urgently.
We appreciate your patience at this time.
Mar 22, 10:55 AEDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Inactive API Token
Resolved - Incident: Some users were experiencing an 'Invalid Token' error when attempting to make requests with a valid API token following a system update.

Root Cause: There was a failure to identify existing user profiles linked to MediRecords API tokens after the update. When the user failed to be identified, the token was removed. 

Immediate action to be taken: MediRecords will strengthen our testing procedures prior to release. In the event that testing fails, production release will not continue.
Mar 17, 18:30 AEDT
Mar 16, 2023

No incidents reported.

Mar 15, 2023
Medicare Outage
Resolved - Medicare has reported the issue resolved. They have advised claim submissions and OPV validations can be slower then expected in the coming hours.
Mar 15, 18:55 AEDT
Update - Medicare has reported they are investigating a degradation in their services. This will affect claiming and OPV verification.
Mar 14, 17:02 AEDT
Monitoring - On the back of Medicare's outage, some users may experience degraded performance with OPV checks.
Mar 14, 14:40 AEDT
Update - Medicare has confirmed they have not resolved the issue at this time. The outage is affecting all forms of claiming including AIR as well as running an OPV check on patients. Please refer to Medicare's Status page at the following address for up-to-date information: https://medicarestatus.humanservices.gov.au/healthsystemmonitor/external/status.xhtml
Mar 14, 09:40 AEDT
Update - Medicare has advised they are still working on the outage. They predict that it will not be resolved until 14/03/23. Please refer to their status page for timely information.
Mar 13, 18:01 AEDT
Investigating - Medicare is reporting an outage. Please check their status page at https://medicarestatus.humanservices.gov.au/healthsystemmonitor/external/status.xhtml
Mar 13, 13:47 AEDT
Mar 14, 2023
Mar 13, 2023
Some users experiencing slowness with internal errors
Resolved - MediRecords is now functioning normally. A Medicare outage continues to be occurring and is being investigated by their internal teams.
Mar 13, 13:45 AEDT
Update - When running an OPV check on patients, some users are experiencing a 'Connection reset' error
Mar 13, 13:32 AEDT
Investigating - We are currently investigating this issue
Mar 13, 12:07 AEDT
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

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