All Systems Operational

Uptime over the past 90 days. View historical uptime.
Admissions Operational
MediRecords Operational
90 days ago
100.0 % uptime
Today
Activities - Clinical Actions, Tasks, and Work Lists Operational
Appointment Book Operational
Appointment Widget Operational
ConnectAPI Operational
90 days ago
100.0 % uptime
Today
Correspondence Operational
Waiting Room Operational
Engage Operational
ePrescribing and Prescribing Operational
Invoicing Operational
Secure Messaging Operational
SMS Operational
Patient Mobile App Operational
Third Party Components Operational
MediRecords Support Channel Operational
Twilio SMS Services Operational
Medications - Medispan Interactions Service Operational
Medications - Real-Time Prescription Monitoring Operational
Snomed Operational
Coviu Operational
Stripe Operational
Azure Web Services Operational
Australian Digital Health Agency Services Operational
My Health Record Operational
Health Identifier Service (IHI Validator) Operational
ePrescribing - eRx Script Exchange Operational
Claiming Services Operational
Medicare Operational
Australian Immunisation Register (AIR) Operational
Secure Messaging Services Operational
Healthlink Operational
Medical Objects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

RDS (Relational Database Service) Scheduled Maintenance Jun 10, 2026 23:00-23:15 AEST

As part of our commitment to continued platform improvements and currency, MediRecords will be undertaking a minor upgrade of our RDS (Relational Database Service). This minor upgrade is being scheduled to further enhance security of our databases and apply appropriate bug fixes as required.

What does this mean for our customers?
During the minor upgrade, MediRecords will be unavailable for 15 minutes.

When: 11pm (AEST), June 10, 2026
Duration: 11:00PM – 11:15PM AEDT outage
Component Impacted: Medirecords
Posted on May 27, 2026 - 15:22 AEST
System Metrics Month Week Day
Apdex ?
Fetching
Server Response Time
Fetching
Jun 3, 2026

No incidents reported today.

Jun 2, 2026
eRx (SSL) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 17:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 17:00 AEST
Update - Updated schedule for maintenance.

A software upgrade (SSL Certificate) for the eRx Script Service has been scheduled for 5pm, Tuesday June 2.

Electronic prescribing services will be unavailable during this window while the work is completed. Users will be unable to re-prescribe or generate new electronic prescriptions for patients until the upgrade is complete.

When: 5pm (AEST), Tuesday June 2, 2026
Duration: 15mins
Component Impacted: ePrescribing
Jun 2, 17:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 27, 15:16 AEST
Scheduled - A software upgrade (SSL Certificate) for the eRx Script Service has been planned for June 3.

Electronic prescribing services will be unavailable during this window while the work is completed. Users will be unable to re-prescribe or generate new electronic prescriptions for patients until the upgrade is complete.

When: 7pm (AEST), June 3, 2026
Duration: 15mins
Component Impacted: ePrescribing
May 27, 15:15 AEST
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
My Health Record Production Planned Maintenance - API Gateway
Completed - The scheduled maintenance has been completed.
May 22, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:00 AEST
Scheduled - Good morning,

The My Health Record System Operator advises that there will be a planned upgrade activity performed on the API Gateway in the production environment between 12:00 AM and 06:00 AM on 22 May 2026 (AEST).

The production environment will be available during this time however there will be a degradation of up to 30 minutes during this period.

The System Operator apologises for any inconvenience this may cause.

Contact developerliaison@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au.
May 18, 17:07 AEST
May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

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