Update - We are continuing to investigate this issue.
May 13, 2025 - 12:05 AEST
Investigating - We are currently investigating an issue affecting the Re-Prescribe functionality in the Medications module. When using either "Prescribe & Print" or "E-Prescribe & Print", the Start Date isn't updating correctly, which then flows through to the Last Prescribed Date & End Date.

Impact:
Dates recorded on printed prescriptions or in electronic prescriptions may be incorrect, if they were Re-Prescribed using the specific methods mentioned above.

Current Status
Our engineering team is actively investigating the root cause and reviewing previous fixes related to this functionality to ensure a complete and lasting resolution.

Workaround
In the meantime, users can use "Edit & Re-Prescribe" as a workaround. This option appears to calculate and display the correct dates, so the issue is not currently a full blocker.

Next Steps
We will continue to post updates here as progress is made. A fix will be deployed as soon as it has been validated.
If you have any questions or are experiencing related concerns, please contact our
Support Team via support@medirecords.com.

Thank you for your understanding and patience.

May 06, 2025 - 13:07 AEST
MediRecords Operational
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May 16, 2025

No incidents reported today.

May 15, 2025

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May 14, 2025

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May 13, 2025
Resolved - This incident has been resolved.
May 13, 17:29 AEST
Investigating - Status: Investigating
Environment: MediRecords Production (MR Prod)
First Reported: 13 May 2025
Impact Level: Critical

Summary
We are currently investigating an issue where the RTPM (Real-Time Prescription Monitoring) pop-up alert is not triggering automatically when users prescribe medications from the monitored drug list. This alert is an important safeguard for prescribing high-risk medications.

Who is Affected
This issue is currently affecting Various users of MediRecords.

What Happened
Following a rename of a configuration field, it appears that a checkbox setting related to RTPM alerts has reverted from ticked to unticked. This change has prevented the automatic RTPM alert from displaying as expected during prescribing.
We are currently investigating the root cause of why this setting changed during the field update.

Workaround
While we work on a fix, affected users can:

Each prescriber will need to enable RTPM manually by following these steps:
Click on your profile icon in the top-right corner of the MediRecords window.
Select Preferences from the dropdown menu.
Go to the Prescribing tab.
Tick the box next to Real-Time Prescription Monitoring.
Click Save.
This step needs to be completed individually by each prescriber to re-enable the RTPM pop-up.

Next Steps
We are investigating ways to revert the tickbox to its previous state on your behalf

If you need assistance or further information

Please reach out to MediRecords Support: support@medirecords.com

May 13, 12:00 AEST
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

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May 7, 2025

No incidents reported.

May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

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May 2, 2025

No incidents reported.