Multi-Factor Authentication 500 error when logging on

Incident Report for MediRecords

Monitoring

Customers using Multi-Factor Authentication (MFA) to access Medirecords may encounter a "500 Error" if an incorrect One-Time Password (OTP) is entered or if the OTP has expired. In some cases, users may also see the message "Code expires in 0 seconds."

If this occurs, select Resend Code to generate a new OTP, then retry the login process. Using the newly generated OTP should restore access to the Medirecords application.

If the issue persists, please contact our Support Team for further assistance.

Posted Aug 27, 2026 - 17:42 AEST