A software upgrade (NASH Certificate) for the eRx Script Service has been planned for 7pm (AEST) June 10, with an outage of 30mins to electronic prescribing services. Users will not be able to re-prescribe or generate new electronic prescriptions for patients during the down time.
When: 7pm (AEST), June 10, 2026 Duration: 30mins (7-7:30pm down time) Component Impacted: ePrescribing
1️⃣ What will happen when a user clicks ePrescribe during the outage duration? Note: Expected downtime is brief (minutes, not hours), best to wait for the maintenance completion.
When a user completes the prescribing flow and clicks ePrescribe (or ePrescribe & Print), the system will attempt to connect to eRx and fail. The user will see this error: "MediRecords is unable to generate Paperless Prescription for this script. E00000 - The eRx Gateway is not available. Please contact MediRecords support at support@medirecords.com if this issue persists." The system will then automatically attempt to fall back: - Paperless fails → attempts Paperscript (paper barcode) - Paperscript also fails (likely) → falls back to Manual prescription
The prescribing workflow is NOT blocked. The patient still gets a script — just not an electronic one. It will be a Manual script (PDF print-out, no SCID or barcode).
2️⃣ What are the user's options? ✅ Option A — Let it fall back (recommended) Click ePrescribe as normal. Accept the error. The system auto-converts to a Manual/Paper script. Patient receives a paper prescription (no token sent to phone/email). ✅ Option B — Prescribe as Paper intentionally Use Prescribe & Print (or Prescribe (Paper)) instead of ePrescribe. This skips eRx entirely — no error shown. ✅ Option C — Save as Draft and send later See section 3 below. Best option for telehealth prescribers who can't hand a paper script to a patient.
3️⃣ If they MUST send via ePrescribe — the Draft option Users can save the script as a Draft and send it electronically once eRx is back up: During the outage: 1. Complete the prescribing flow as normal 2. Click ePrescribe (the option without "& Print") — this saves as Draft 3. No submission to eRx occurs — no SCID generated, no error triggered 4. If prompted "Some items have been selected for printing" when finishing the consult, choose Store
After the outage (once eRx is confirmed back up): 1. Go to the patient's Current Rx grid 2. Select the Draft prescription 3. Click the Print icon in the grid toolbar 4. The system will submit to eRx and send the token to the patient
⚠️ Things to be aware of: - The Draft workflow does not show the recipient confirmation modal — it auto-sends to the patient's default contact method (known issue MED-81004). If they need a different recipient, update the patient's contact preference before printing the draft. - A Draft created via ePrescribe cannot be converted to a Manual script — the prescribe type is locked to the original selection.
Posted Jun 05, 2026 - 16:11 AEST
This scheduled maintenance affects: ePrescribing and Prescribing.