Incident: MHR Documents not rendering in MediRecords

Incident Report for MediRecords

Resolved

This incident has been resolved.

Posted Mar 27, 2025 - 11:19 AEDT

Investigating

Incident: Issues Accessing Documents in My Health Record (MHR)

We are currently investigating a critical incident impacting access to documents within the My Health Record (MHR) system. Specifically, documents located in the MHR IN tab are displayed as blank when opened.

Please note:
This issue does not affect the uploading of files to a patient’s My Health Record — it is limited to received documents in the MHR IN tab.

Workaround:
There is currently no workaround available. We recommend refraining from accessing MHR IN documents until the issue is resolved.

Our development team is actively investigating and we will provide updates as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience.

Posted Mar 26, 2025 - 13:06 AEDT

This incident affected: Third Party Components (My Health Record).