Services Australia advises that scheduled maintenance will be performed on Medicare Production systems over a series of weekends in November.
An outage of approximately 30 minutes will occur between 00:00 and 01:00 (AEDT) on Sunday, 23 November 2025.
This will impact the following systems: Healthcare Identifiers (HI) Service. The My Health Record system may be impacted as a result. Australian Immunisation Register (AIR) Medicare Easyclaim Medicare Online and ECLIPSE Private Health Insurance Rebate PBS Online PBS Authorities PRODA
PBS Online developers note: For concession claims, pharmacists can: dispense the prescription as a General prescription and issue a receipt for reimbursement from Services Australia, or delay dispensing the prescription until PBS Online is operating.
We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from Services Australia. We apologise for any inconvenience this may cause. Please email developerliaison@servicesaustralia.gov.au if you have any questions about this advice.
Posted Oct 30, 2025 - 10:41 AEDT
This scheduled maintenance affects: Claiming Services (Medicare, Australian Immunisation Register (AIR)), Australian Digital Health Agency Services (Health Identifier Service (IHI Validator)), and ePrescribing and Prescribing.