Unable to create payments on Invoices.

Incident Report for MediRecords

Resolved

This incident has been resolved.

Posted Aug 18, 2023 - 18:06 AEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 17, 2023 - 19:02 AEST

Identified

Users are currently unable to create payments against existing invoices.
We are currently investigating this issue and will provide updates where possible.

In the interim, please create and apply payments at the time of creating a new invoice where possible.
If a new payment is required on an existing invoice, please clone the invoice and apply payment within the newly generated invoice, then delete the original.

We apologise for this disruption to your workflow.

Posted Aug 17, 2023 - 19:01 AEST

This incident affected: MediRecords.