ePrescriptions are displaying a Status of 'Manual' despite being transmitted as Paperless

Incident Report for MediRecords

Resolved

This incident has been resolved.

Posted Nov 30, 2022 - 08:11 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 24, 2022 - 13:45 AEST

Investigating

ePrescriptions are generating a Type as 'Manual', but we can confirm the script is still being received as a Paperless transmission via Email or SMS. This is a superficial error.

Posted Nov 23, 2022 - 19:49 AEST

This incident affected: Australian Digital Health Agency Services (ePrescribing - eRx Script Exchange).