My Health Record Outage

Incident Report for MediRecords

Resolved

This incident has been resolved.

Posted Oct 24, 2023 - 10:21 AEDT

Investigating

The My Health Record System Operator advises there will be outage to the My Health Record system Production environment.

If a consumer or healthcare provider needs assistance, they can call the Help line on 1800 723 471 (available 24 hours, 7 days a week). Call charges may apply for mobile phones.

Contact DEVELOPERLIAISON@servicesaustralia.gov.au for further advice about this message if necessary.

For technical support please contact myhealthrecord.otshelpdesk@servicesaustralia.gov.au

Posted Oct 23, 2023 - 12:13 AEDT

This incident affected: Third Party Components (My Health Record).